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The opinions expressed in these blogs are the opinions of the authors only and do not necessarily reflect those of RV Industry News or its advertisers.
Oct
8
Written by:
Mike Whitty
10/8/2008 8:44 AM
If you're like most Sales Managers, you came to this position because you had great success as a salesperson. But managing your own sales is not the same as managing your team. As a salesperson, you could easily measure your success through numbers of appointments made and units sold. As a Sales Manager, your success is measured by the success of others. That's not always an easy transition to make. However, it is ultimately a rewarding one. Being a Sales Manager provides you with the opportunity to share your knowledge and expertise, and to help others grow professionally and personally. As the saying goes, when you elevate the success of others, you elevate your own as well.
Today, salespeople respect those Managers who are tuned into their needs, and who are willing to come out of their offices and give them the attention and training they want. The best Sales Managers are available whenever needed, but know when to let go and let a salesperson experience success (and perhaps failure) on his/her own.
Keep in mind that just because you were a great salesperson doesn’t mean you’ll make a great Sales Manager. The best take the skills they've learned on the showroom floor, and add the traits of effective leadership. Your role as a leader will then be to encourage your people to succeed. There may be substantial monetary rewards in being a great sales leader, but the greatest reward is having helped others reach their goals. Your material possessions won't really matter once you’re gone. Your greatest legacy is the people you've helped build, who are left to build others in the same way.
If you can look down the road and realize that you're changing the lives of the people on your team, that should be the major reason why you became a Sales Manager. The thrill is no longer in the individual sale; it's in your team's success. The times when you have to sit back and watch your salespeople fail are frustrating. But it's part of the job — to let go of the leadership position, where you show them how to do it — to letting them show you how they do it.
My suggestion to you is be passionate about your work, and remember that enthusiasm is catching. Be proud of what you do, and be proud of what you have to share with your salespeople. Let your effort and activity levels be a model for your salespeople to follow, and you’ll find that your legacy will be intact.
You should know that I became interested in Management when I first became a salesperson. We had several Sales Managers in my dealership. One of them was a task-oriented Sales Manager who concentrated on his own agenda and pretty much stayed to himself, and one Sales Manager, Roger, who was people-oriented and cared about his staffs success.
Roger was the type of Manager that didn’t have to tell his salespeople what to do. If the lot needed to be changed, he went out to begin the process and his salespeople followed. If we had a contest, he made it fun to participate. If he came in to help close a deal, he would develop a plan of attack with you before he went in. If we were in a slump, he wanted to know why so he could help us get out of it. If we were down, he was motivating. When we came to work in the morning, we were happy he was there. He wanted us to work with him to increase sales for ourselves and the dealership, not work for him.
I’m telling you this story because I learned from the very best Sales Manager there ever was. I truly feel my success as a Sales Manager, and eventually a business owner and trainer was directly related to having known Roger. I am his legacy.
This is the introduction from my new book, Under New Management: Sharpening Your Skills as an RV Sales Manager. If you'd like to learn more about this book, visit www.rvsalesmanager.net.
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4 comment(s) so far...
Re: Mgmt - Being a Sales Manager is a Gift!
Great post Mike. I think the timing for your book is perfect. There simply isn't enough material out there for RV sales managers. Looking forward to it. Chuck Morgan The Chuck Morgan Group www.rvsalestraining.com
By Chuck Morgan on
10/8/2008 3:04 PM
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Re: Mgmt - Being a Sales Manager is a Gift!
Mike, I like everything you wrote here and could not agree more. Many of these skills can carry over to the wholesale side as well. I am a Fleetwood dealer, and can tell you that over the past 2 years or so, the level of service I get from my reps has dropped off significantly. In 2005 and 2006, my reps were top notch...then like a light switch, something changed. Oh well, thanks again for all the great comments above Mike, I look forward to reading your book. Maybe now that Forest River is buying Fleetwood, things will improve on that side....we'll see!
By Kevin on
10/8/2008 5:32 PM
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Re: Mgmt - Being a Sales Manager is a Gift!
We tend to make life very complicated, but it doesn't really have to be that way.
Every outstanding sales rep can tell you about that "one" sales manager that changed their career - regardless of the industry they represent. Conversely, every bad sales rep, that never quite makes it, probably had a bad sales manager along the way that really didn't care about developing their sales reps to be become professional representatives that truly do serve the needs of their prospects and their employers.
Having observed sales management professionals in many industries, I think the RV industry needs a good sales management book that deals with issues specific to this industry. However, I also think that many of the programs and compensation plans used in this industry are outdated and do not create environments of respect and professional growth. Sales reps that must live or die on virtually straight commission compensation programs will never be focused on doing what is right for the prospect or customer. Instead, they will be focused on their next pay check and nothing better get in the way between them and the bank.
The true sales superstars can sell on straight commission and take care of their prospects, while building an incredible customer focused career in sales - but these people could do it in any industry and do it wihtout a sales manager. This is not the type of person that we are talking about here.
Most sales reps need a good sales manager to succeed, and that is the heart of the problem - being a good sales manager or working in an environment that allows you to become a good sales manager.
I'm looking forward to your book Mike to see if you can shed some light on these problems. Part of the reason is that most sales managers did indeed get to their positions because they were the best sales rep on the floor - probably the worst justification in the world for making anybody a sales manager!
Every sales manager (who has been a sales rep) can sell, however, not every sales rep can manage!
By Bob Zagami on
10/12/2008 8:19 AM
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Re: Mgmt - Being a Sales Manager is a Gift!
I look forward to reading this. Bob I could not agree more with what you wrote.
By Nat on
10/12/2008 9:15 AM
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